FAQ

CUSTOMS CLEARANCE FREQUENTLY ASKED QUESTIONS

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Payment & Shipment Release

Shipment Records & Document Retention

It is the responsibility of the companies (importers/exporters) to have a document control process with regards to shipment movement. DHL Express will only provide the copy of the Invoice, Waybill and other supporting documents (if applicable such as declaration form or custom of receipt) to the companies during shipment delivery.

The Customs Guidance and Customs has the authority to seek for more documents. The documents required to be retained are as follows:

  • Air Waybill
  • Invoice
  • Customs Official Receipt (where applicable)
  • Customs Declaration Form
  • Permits and Licenses (where applicable)
  • Proof of Payment

Electronic copies are acceptable, however, during Customs audit, if there is any suspicion or potential fraud, a company must be able to retrieve original form of the documents. All data and document retention must be located in Malaysia and special approval from RMCD is needed for it to be kept overseas.