FAQ

CUSTOMS CLEARANCE FREQUENTLY ASKED QUESTIONS

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Shipping Do's & Don'ts

Do's

✓ Inform DHL Express if there are any changes to your company setup, address, person in charge and any changes on any clearance exemptions or restriction
✓ Regularly communicate with DHL Express to ensure all information and documentation provided is accurate
✓ Know the content of the items orders and the restrictions imposed by the Government of Malaysia
✓ Include the breakdown of freight and any discounts offered in shipment invoice
✓ Declare all items in the shipment including free gifts and additional samples
✓ Declare product details and description as specific as possible. Placing the Harmonized Code for the items in the shipment is strongly encouraged
✓ Ensure all required documents are kept as per the document retention requirement. Do not wait for an audit to have a proper document control process in your company

Don'ts

✓ Use a pro forma invoice. Only Commercial Invoice or Invoice accepted for customs clearance purpose.
✓ Declare a nominal value of the item. There is no such thing a “Free” when it comes to the value of an item. Companies must practice acceptable valuation method
✓ Declare the port of loading as the country of origin. Goods must be declared based on the true origin or the actual origin where the manufacturing was performed
✓ Declare items differently from the actual shipment content