At DHL, we offer solutions to fit the needs of small and medium sized customers and with our reputation for excellence in customer service, you can always trust we’ll be the perfect partner for your business.

Why are DHL and small businesses such a perfect match?

We support small business growth by making it easy to do business with us.

Whether one of your machines urgently needs a spare part or a customer is expecting one of your products, DHL helps you choose the right service, takes care of customs handling and offers full visibility on the status of your shipments at all time.

What makes DHL a reliable partner?

DHL invented the air express business in 1969 and today has an extensive network across the world. This means we have the experience to deliver excellence for your business every day. And we have the facts to prove it!

DHL Express Facts

EXTERNAL AWARDS

PROVIDER OF CHOICE

GOLD 1 - Best Contact Centre Professional

SILVER 3 - Including Best Inhouse Contact Centre & Best Contact Centre Manager

BRONZE 3 - Including Best Innovative Tech Adoption & Best Contact Centre Manager

GOLD 2 - Technology Innovation Contact Centre & Best Outbound Professional

SILVER 2 - Best Inbound Contact Centre & Best Inbound Contact Centre Manager

BRONZE 2 - Customer Satisfaction Management Process & Best Outbound Contact Centre Manager

GOLD 6 - including Best In-House Inbound Contact Centre & Process Excellence

SILVER 1 - Professional Outbound Professional

BRONZE 1 - Best In-house Outbound Contact Centre

Penang, Kuala Lumpur, Johor Bahru

SERVICE CENTER

Kuala Lumpur, Melaka, Penang, Petaling Jaya, Seremban

A member of C-TPAT, a voluntary government- business initiative to build cooperative relationships that strengthen and improve overall international supply chain and U.S. border security

EMPLOYER OF CHOICE

GOLD 1 - Best Contact Centre Professional

SILVER 3 - Including Best Inhouse Contact Centre & Best Contact Centre Manager

BRONZE 3 - Including Best Innovative Tech Adoption & Best Contact Centre Manager

GOLD 2 - Technology Innovation Contact Centre & Best Outbound Professional

SILVER 2 - Best Inbound Contact Centre & Best Inbound Contact Centre Manager

BRONZE 2 - Customer Satisfaction Management Process & Best Outbound Contact Centre Manager

GOLD 6 - including Best In-House Inbound Contact Centre & Process Excellence

SILVER 1 - Professional Outbound Professional

BRONZE 1 - Best In-house Outbound Contact Centre

Penang, Kuala Lumpur, Johor Bahru

SERVICE CENTER

Kuala Lumpur, Melaka, Penang, Petaling Jaya, Seremban

A member of C-TPAT, a voluntary government- business initiative to build cooperative relationships that strengthen and improve overall international supply chain and U.S. border security

 
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