WHY DHL

SOLUTIONS TO FIT SMALL AND MEDIUM NEEDS

Fast, Simple and Secure International Shipping

We support small business growth by making it easy to do business with us.

Whether one of your machines urgently needs a spare part or a customer is expecting one of your products, DHL helps you choose the right service, takes care of customs handling and offers full visibility on the status of your shipments at all time.

Fast, Simple and Secure International Shipping

WHAT MAKES DHL A RELIABLE PARTNER?

DHL invented the air express business in 1969 and today has an extensive network across the world. This means we have the experience to deliver excellence for your business every day. And we have the facts to prove it!

WHY ARE DHL AND SMALL BUSINESSES SUCH A PERFECT MATCH?

DHL EXPRESS FACTS

  • Shipments: Approximately 450 million (TDI: approximately 141 million)
  • Network: More than 200 countries and territories served; more than 500 airports served globally
  • Customers: Approximately 2.6 million
  • Vehicles: Approximately 29,500
  • Service Points: 34,000
  • Global QCC: global Quality Control Centers are located in Bonn (Germany), Leipzig (Germany), Cincinnati (US) and Singapore (Singapore)
  • Real Time Shipment Management: DHL Quality Control Centers have the capability to monitor in real time, from pick up to final delivery. It enables DHL to identify any breakdown in its shipment process chain and allows DHL to activate agreed contingency plans to prevent service incidents.

EXTERNAL AWARDS

PROVIDER OF CHOICE

CCAM 2016
CCAM 2016
  • GOLD 1Best Contact Centre Professional
  • SILVER 3Including Best Inhouse Contact Centre & Best Contact Centre Manager
  • BRONZE 3Including Best Innovative Tech Adoption & Best Contact Centre Manager
CCAM 2015
CCAM 2015
  • GOLD 2Technology Innovation Contact Centre & Best Outbound Professional
  • SILVER 2Best Inbound Contact Centre & Best Inbound Contact Centre Manager
  • BRONZE 2Customer Satisfaction Management Process & Best Outbound Contact Centre Manager
CCAM 2014
CCAM 2014
  • GOLD 6including Best In-House Inbound Contact Centre & Process Excellence
  • SILVER 1Professional Outbound Professional
  • BRONZE 1Best In-house Outbound Contact Centre
GATEWAY
GATEWAY

Penang, Kuala Lumpur, Johor Bahru

SERVICE CENTER
Kuala Lumpur, Melaka, Penang, Petaling Jaya, Seremban

C-TPAT
C-TPAT

A member of C-TPAT, a voluntary government- business initiative to build cooperative relationships that strengthen and improve overall international supply chain and U.S. border security

READER’S DIGEST MOST TRUSTED BRANDS - AIR FREIGHT & COURIER SERVICES
READER’S DIGEST MOST TRUSTED BRANDS – AIR FREIGHT & COURIER SERVICES
  • GOLD2014-2015
  • PLATINUM2016

EXTERNAL AWARDS

EMPLOYER OF CHOICE

CCAM 2016
CCAM 2016
  • GOLD 2Best Contact Centre Professional
  • SILVER 2Including Best Inhouse Contact Centre & Best Contact Centre Manager
  • BRONZE 2Including Best Innovative Tech Adoption & Best Contact Centre Manager
CCAM 2015
CCAM 2015
  • GOLD 2Technology Innovation Contact Centre & Best Outbound Professional
  • SILVER 2Best Inbound Contact Centre & Best Inbound Contact Centre Manager
  • BRONZE 2Customer Satisfaction Management Process & Best Outbound Contact Centre Manager
CCAM 2014
CCAM 2014
  • GOLD 6Including Best In-House Inbound Contact Centre & Process Excellence
  • SILVER 1Professional Outbound Professional
  • BRONZE 1Best In-house Outbound Contact Centre
GATEWAY
GATEWAY

Penang, Kuala Lumpur, Johor Bahru

SERVICE CENTER
Kuala Lumpur, Melaka, Penang, Petaling Jaya, Seremban

C-TPAT
C-TPAT

A member of C-TPAT, a voluntary government- business initiative to build cooperative relationships that strengthen and improve overall international supply chain and U.S. border security

READER’S DIGEST MOST TRUSTED BRANDS - AIR FREIGHT & COURIER SERVICES
READER’S DIGEST MOST TRUSTED BRANDS – AIR FREIGHT & COURIER SERVICES
  • GOLD2014-2015
  • PLATINUM2016